Cancellation and Return Policy

Return & Refund Policy

Thanks for shopping at baicaotea.store. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Baicaotea.store has contracted with a third-party company, stripe, to provide secure credit/debit card processing services for purchases on Baicaotea store. A 3.4% plus $0.30 service fee is charged by stripe to all payments made by credit card/Debit card for the purchase. The payment processing fee is collected by stripe is non-refundable.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.